• Languages - Java, Perl, DHTML, XML, CSS, JSP, JavaScript
• Databases - Oracle, Sybase, MySQL, SDesigner
• Design - Fireworks, Photoshop, Illustrator
• Production - FrontPage, Dreamweaver, HomeSite, TeamSite
• Documentation - FrameMaker, RoboHelp, Word, Star Office, Lotus
• Analysis  - Visio, Enterprise Architect, Power Point
• Project Management - SharePoint, MS Project, VSS, Perforce, Excel
• Operating Systems - UNIX, Linux, Macintosh, Windows
• Application/Web Servers - WebLogic, iPlanet, Apache, IIS

MESS Enterprises  Senior Consultant (Dec 1999 - )

Consulting work designing, developing, and implementing applications for Web and Mobile systems, for clients of Mess Enterprises. As a complete, development life cycle manager, I can detail rules, provide process and need specifications, provide hardware and software architectural design advice, direct application interface development, manage network development, and effectively maintain assets, monitor progress, or provide user and/or developer training.

Mess Clients and roles performed include:

U.S. Bank  dot com Platform Manager   Internet & Mobile Channel Group (Oct 2010 - Dec 2011) Managed all enterprise release and maintenance deployments for the usbank.com Web site. Oversaw all requirements gathering, validation, and gap analysis. Created a CMS development team and developed a maintenance and project intake schedule, dynamic change request form, and SCRUM approach to managing change request demand. Trained Compliance, Business Lines, and Copy Writers on CMS use. Defined site structure, nomenclature, and organization schemas for functionality, assets, and marketing content. Architected dynamic data distribution changes to utilize Web service calls rather than server-side database queries to improve performance and shorten maintenance timeframes. Worked closely with Bank vendors to integrate live chat, interactive surveys, Spanish translated pages, and page/site tracking. Designed zip-code based dynamic data changes tied to rates and promotions. Supported other enterprise platform releases through development resource allocation for Mobile platform and the Apply online sales platform. Managed Business Line requests, and steered development solutions on requirements questions. Assisted new IMCG program office to develop demand management for all platforms, and advise senior management on prioritization needs when resources were at capacity. Acted as the voice of the platform for all internal Bank departments. Wells Fargo  Business Analyst, Project Manager, Systems Architect   Wealth Management, The Private Bank (Sep 2009 - Sep 2010) Provided business analysis, project management, interface design, and technical documentation for a program-level organizational merger. Designed and managed SharePoint program site and project sub-sites. Developed front-end design and business requirements, and then managed the development of same as a CMS platform for multiple departments within The Private Bank. Provided process engineering, business requirements creation, Service Level Agreements, SIT and UAT test writing for multiple projects, and system training to full-time employees. Program resource for SharePoint issues and project plan assistance. Wells Fargo  Business Analyst, Project Manager   Merchant Services, Wholesale, Treasury Management (Aug 2007 - Feb 2009) Performed tasks to migrate merchants and service providers from an internal mainframe payment processing infrastructure to a third party reseller's payment processing infrastructure. Also performed business analysis and project management duties to facilitate the rollout of a new merchant Treasury product. Federal Home Loan Bank of San Francisco  Business Analyst   Engineering (Feb 2007 - May 2007, Aug 2005 - Apr 2006) Worked as a business analyst, technical writer, project manager, and front-end programmer for application services. Wrote business requirements and performed process analysis for a new securities messaging and reconciliation application. Charles Schwab & Co.  Product Manager   Finance & Corporate Admin. Technology (Jul 2004 - April 2005) Supported Schwab employees as the technical owner of hosted, purchased and home-grown software applications. Applications managed included Web and Mainframe type interfaces, running on UNIX and Windows servers, utilizing various database back ends (Oracle, MSSQL). Authored technical documentation for internal audiences and outsourced support groups. Managed vendor relations for all managed applications as a technical product manager. Led migration for Casewise / Oracle BPM integration, and provided user support to business analysts using tool. Applications supported included auditing tools, organizational process modeling, corporate travel booking, contract accounting reports, and contingent workforce management / time tracking (Elance). Created internal Web support site for managed applications. Cisco Systems  Technical Writer   Engineering Education, PIX Firewall, DSBU (Nov 2003 - Aug 2004, Mar 2005 – Jul 2005) Authored an end-user manual for Engineering Education video production members who schedule, broadcast, and archive event presentations for the company at large...more Sun Microsystems  Technical Support, Technical Writer, Web Developer   Java Consumer Support (Apr 2003 - Sep 2003) Authored Help and FAQ content for Java.com, answered consumer Java questions and feedback emails...more Microsoft Corporation  Technical Writer Microsft Software Developer Network (May 2002 - Apr 2003) Authored technical articles featured on MSDN and the FrontPage community portal...more Sybase  Software Consultant eShop Portal (Feb 2001 - Sep 2001) Architected and implemented global transactional commerce system for Sybase products...more Flutter  Web Engineer San Francisco Development (Jan 2000 - Sep 2000) Produced JSP design and Web application development components for an online peer to peer gambling application...more

Prior Profesional Work:

INTERSHOP Communications  Software Engineer
Professional Services (Oct 1997 - Sep 1999)

Managed project development and implementation of applications and dynamically driven database servers. Work included architecture of application, feature development, and design. Point of contact for continuing Web development within company. Created merchant commerce program with a front-end design component that provides a scalable architecture and intuitive user interface. Wrote technical product specifications as part of the research and development engineering team.

Developed original templates for database integration with Cold Fusion. Produced templates that build stores and expose software features. Created original templates utilizing Perl, HTML, Java, JavaScript and other third-party software plugins. Developed and implemented company intranet. Performed quality control testing during development release schedule for internal and client code development. Built customized applications for enterprise-level engagements with BellSouth, Cardinal Health, FedEx and 3Com Palm Pilot.

Innovative Interfaces  Systems Librarian
Systems Support (Jul 1996 - Sep 1997)

Team Leader Customer Service Representative to 60 libraries worldwide. Acted as communication coordinator within the Systems Librarian and Technical Support departments. Wrote problem reports and summaries of software testing scenarios to resolve hardware and software issues. Responsible for investigating, testing and upgrading system software.

Provided analysis to Innovative customers for cataloging, system administration, holdings management, and other public service needs within a web-based, character-based, and windows-based multi module C software application, available in eight languages on multiple UNIX and Windows platforms.

Performed maintenance on library systems using UNIX tools and Innovative software utilities. Performed special projects as required by customers; database record indexing, data loads, software migrations to various OS platforms.

Advanced experience with the USMARC format. Extensive research software and site training experience to instruct users in the use of Innovative software. Experienced troubleshooting within complex relational database systems. International customer service representative to 900 Innopac libraries.

San Francisco State University Library  Library Assistant II
Acquisitions (Apr 1990 - Jul 1996)

In charge of serial/series acquisition. Worked as a professional serialist for a public university. Network and licensing coordinator for local and statewide software agreements. Created and implemented online systems for collection management accounting.

Developed software tracking tool and corresponding database to claim outstanding standing order volumes. Worked at Reference and Information desks taking calls and email from users with research and information resource questions, when scheduled. Provided information on serial holdings and acquisition policies. Managed student and clerical assistants in standing order invoice processing and serial check in as required.

Major Project:  RFP development for the California State University System, 1994-1996:  Evaluated and wrote system specifications to handle acquisitions and revolving orders of academic library materials. This work required software and manual business process analysis, written test plans and user evaluations. RFP used to close purchase of a UNIX-based Innovative Interfaces INNOPAC online library catalog and transactional system for 6 CSU library campuses. Innopac public library catalog available from http://www.library.sfsu.edu.