- Accessibility - WCAG 2.x, Section 508, ARIA, Accessibility Auditing, Screen Readers (NVDA, JAWS, VoiceOver)
- AI Tools - Claude, ChatGPT, GitHub Copilot, Gemini
- Languages - HTML5, CSS3, JavaScript, XML, JSP, Perl
- Databases - Oracle, MySQL, Sybase
- Design - Photoshop, Illustrator, Figma
- Documentation - FrameMaker, Word, SharePoint, Confluence
- Analysis - Visio, Enterprise Architect, PowerPoint
- Project Management - SharePoint, MS Project, Jira, Excel
- Operating Systems - Macintosh, Windows, Linux, UNIX
- Web Servers - Apache, IIS, WebLogic
Cal Poly San Luis Obispo Accessibility Technologist (Jun 2026 - present)
Providing accessibility technology expertise and support at Cal Poly, working to ensure digital resources, tools, and content meet WCAG and Section 508 requirements. Collaborating with faculty, staff, and technology teams to evaluate, remediate, and improve the accessibility of institutional systems and communications.
Mess Enterprises Owner / Senior Consultant (Dec 1999 - present)
Independent consulting and digital product business focused on accessibility, web development, and document design. Current work includes creating and publishing accessible document templates through two Etsy shops, and prior consulting work designing, developing, and implementing applications for Web and Mobile systems.
Etsy Shops:
AccessibleResumes (2025 - present)
Creator and owner of an Etsy shop offering WCAG AA compliant resume, cover letter, and reference page templates in Microsoft Word format across five design styles.
AccessibleDocuments (2025 - present)
Creator and owner of an Etsy shop offering accessible professional and nonprofit document templates built to WCAG AA standards.
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Consulting Clients and roles performed include:
Wells Fargo Channel Standards Owner, Portfolio Administrator, Accessibility Tool Procurement Manager
Enterprise Customer Agreements, Enterprise Technology (Dec 2016 - Apr 2026)
Enterprise accessibility subject matter expert and de facto ADA coordinator across Commercial Banking digital properties, governing 117 applications, 60 teams, and 50+ tools...more
U.S. Bank dot com Platform Manager
Internet & Mobile Channel Group (Oct 2010 - Dec 2011)
Managed all enterprise release and maintenance deployments for the usbank.com Web site, including CMS development, requirements gathering, and cross-functional team coordination...more
Wells Fargo Business Analyst, Project Manager, Systems Architect
Wealth Management, The Private Bank (Sep 2009 - Sep 2010)
Provided business analysis, project management, interface design, and technical documentation for a program-level organizational merger...more
Wells Fargo Business Analyst, Project Manager
Merchant Services, Wholesale, Treasury Management (Aug 2007 - Feb 2009)
Performed tasks to migrate merchants and service providers from a mainframe payment processing infrastructure to a third party reseller's infrastructure...more
Federal Home Loan Bank of San Francisco Business Analyst
Engineering (Feb 2007 - May 2007, Aug 2005 - Apr 2006)
Worked as a business analyst, technical writer, project manager, and front-end programmer for application services...more
Charles Schwab & Co. Product Manager
Finance & Corporate Admin. Technology (Jul 2004 - Apr 2005)
Technical owner of hosted and home-grown software applications for Schwab employees. Managed vendor relations, led BPM migration, and authored technical documentation...more
Cisco Systems Technical Writer
Engineering Education, PIX Firewall, DSBU (Nov 2003 - Aug 2004, Mar 2005 - Jul 2005)
Authored an end-user manual for Engineering Education video production members who schedule, broadcast, and archive event presentations for the company at large...more
Sun Microsystems Technical Support, Technical Writer, Web Developer
Java Consumer Support (Apr 2003 - Sep 2003)
Authored Help and FAQ content for Java.com, answered consumer Java questions and feedback emails...more
Microsoft Corporation Technical Writer
Microsoft Software Developer Network (May 2002 - Apr 2003)
Authored technical articles featured on MSDN and the FrontPage community portal...more
Sybase Software Consultant
eShop Portal (Feb 2001 - Sep 2001)
Architected and implemented global transactional commerce system for Sybase products...more
Flutter Web Engineer
San Francisco Development (Jan 2000 - Sep 2000)
Produced JSP design and Web application development components for an online peer to peer gambling application...more
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Prior Professional Work:
INTERSHOP Communications Software Engineer
Professional Services (Oct 1997 - Sep 1999)
Managed project development and implementation of applications and dynamically driven database servers. Architected merchant commerce programs, developed Cold Fusion templates, and built customized applications for enterprise clients including BellSouth, Cardinal Health, FedEx and 3Com Palm Pilot...more
Innovative Interfaces Systems Librarian
Systems Support (Jul 1996 - Sep 1997)
Team Leader Customer Service Representative to 60 libraries worldwide. Provided systems analysis, software testing, and technical support for a multi-module library software application available in eight languages on multiple platforms...more
San Francisco State University Library Library Assistant II
Acquisitions (Apr 1990 - Jul 1996)
Managed serial/series acquisition for a public university library. Network and licensing coordinator for local and statewide software agreements. Led RFP development for the California State University System, resulting in an INNOPAC catalog purchase for 6 CSU campuses...more
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