• Languages - Java, Perl, DHTML, XML, CSS, JSP, JavaScript
• Databases - Oracle, Sybase, MySQL, SDesigner, Visio
• Design - Fireworks, Photoshop, Illustrator, Power Point
• Production - FrontPage, Dreamweaver, HomeSite, TeamSite
• Documentation - FrameMaker, RoboHelp, Word, Star Office
• Project Management - Microsoft Project, VSS, Perforce
• Operating Systems - UNIX, Linux, Macintosh, Windows
• Application/Web Servers - WebLogic, iPlanet, Apache, IIS

MESS Enterprises  Senior Consultant (Dec 1999 - )

Consulting work developing and implementing creative Web and professional technical writing collateral for Mess customers. As a complete, development life cycle analyst, I can provide process and need specifications for a software or business project, provide hardware and software architectural design advice, program application interfaces and network development consultation, manage assets, administer project monitoring, as well as provide user training, and information distribution.

Mess Clients include:

Cisco Systems  Cisco Engineering Education (Nov 2003 - May 2004) Authored an end-user manual for Engineering Education video production members who schedule, broadcast, and archive event presentations for the company at large...more Sun Microsystems  Java Consumer Support (Apr - Sep 2003) Authored Help and FAQ content for Java.com, answered consumer Java questions and feedback emails...more Microsoft Corporation  Technical Writer (May 2002 - Apr 2003) Authored technical articles featured on MSDN and the FrontPage community portal...more Sybase  eShop Portal Consultant (Feb - Sep 2001) Architected and implemented global transactional commerce system for Sybase products...more Flutter  Web Engineer (Jan - Sep 2000) Produced JSP design and Web application development components for online peer to peer gambling application...more

INTERSHOP Communications  Software Engineer (Oct 1997 - Sep 1999)

Managed project development and implementation of applications and dynamically driven database servers. Work included architecture of application, feature development, and design. Point of contact for all continuing Web development within company. Created merchant commerce program with a front-end design component that provides a scalable architecture and intuitive user interface. Wrote technical product specifications as part of the research and development engineering team.

Developed original templates for database integration with Cold Fusion. Produced templates that build stores and expose software features. Created original templates utilizing Perl, HTML, Java, JavaScript and other third-party software plugins. Developed and implemented company intranet. Performed quality control testing during development release schedule for internal and client code development. Built customized applications for enterprise-level engagements with BellSouth, Cardinal Health, FedEx and 3Com Palm Pilot.

Innovative Interfaces  Systems Librarian (Jul 1996 - Sep 1997)

Team Leader Customer Service Representative to 60 libraries worldwide. Acted as communication coordinator within the Systems Librarian and Technical Support departments. Wrote problem reports and summaries of software testing scenarios to resolve hardware and software issues. Responsible for investigating, testing and upgrading system software.

Provided analysis to Innovative customers for cataloging, system administration, holdings management, and other public service needs within a web-based, character-based, and windows-based multi module C software application, available in eight languages on multiple UNIX and Windows platforms.

Performed maintenance on library systems using UNIX tools and Innovative software utilities. Performed special projects as required by customers; database record indexing, data loads, software migrations to various OS platforms.

Advanced experience with the USMARC format. Extensive research software and site training experience to instruct users in the use of Innovative software. Experienced troubleshooting within complex relational database systems. International customer service representative to 900 Innopac libraries.

SFSU Library  Library Assistant II - Serials Acquisition (Apr 1990 - Jul 1996)

In charge of serial/series acquisition. Worked as a professional serialist for a public university. Network and licensing coordinator for local and statewide software agreements. Created and implemented online systems for collection management accounting.

Developed software tracking tool and corresponding database to claim outstanding standing order volumes. Worked at Reference and Information desks taking calls and email from users with research and information resource questions, when scheduled. Provided information on serial holdings and acquisition policies. Managed student and clerical assistants in standing order invoice processing and serial check in as required.

Major Project:  RFP development for the California State University System, 1994-1996:  Evaluated and wrote system specifications to handle acquisitions and revolving orders of academic library materials. This work required software and manual business process analysis, written test plans and user evaluations. RFP used to close purchase of a UNIX-based Innovative Interfaces INNOPAC online library catalog and transactional system for 6 CSU library campuses. Innopac public library catalog available from http://www.library.sfsu.edu.