MARY BURK San Francisco, CA | 415-235-8379 | mary@mess.net | mess.net/bios/resumem.html ================================================================================ AREAS OF EXPERTISE ================================================================================ Accessibility | Business Analysis | Program & Project Management Technical Writing | Web Development | Systems Administration ================================================================================ TECHNICAL SKILLS ================================================================================ * Accessibility - WCAG 2.x, Section 508, ARIA, NVDA, JAWS, VoiceOver, axe DevTools, WAVE, Colour Contrast Analyser, PAC (PDF Accessibility Checker), Lighthouse * AI Tools - Claude, ChatGPT, GitHub Copilot, Gemini * Languages - HTML5, CSS3, JavaScript, XML, JSP, Perl * Databases - Oracle, MySQL, Sybase * Design - Photoshop, Illustrator, Figma * Documentation - FrameMaker, Word, SharePoint, Confluence * Analysis - Visio, Enterprise Architect, PowerPoint * Project Management - SharePoint, MS Project, Jira, Excel * Operating Systems - Macintosh, Windows, Linux, UNIX ================================================================================ PROFESSIONAL HISTORY ================================================================================ Cal Poly San Luis Obispo Jun 2026 - present Accessibility Technologist Providing accessibility technology expertise and support, working to ensure digital resources, tools, and content meet WCAG and Section 508 requirements. Collaborating with faculty, staff, and technology teams to evaluate, remediate, and improve the accessibility of institutional systems and communications. -------------------------------------------------------------------------------- Mess Enterprises Dec 1999 - present Owner / Senior Consultant Independent consulting and digital product business focused on accessibility, web development, and document design. Etsy Shops: * AccessibleResumes (etsy.com/shop/AccessibleResumes, 2025-present) - Creator and owner of an Etsy shop offering WCAG AA compliant resume, cover letter, and reference page templates in Microsoft Word format across five design styles. * AccessibleDocuments (etsy.com/shop/AccessibleDocuments, 2025-present) - Creator and owner of an Etsy shop offering accessible professional and nonprofit document templates built to WCAG AA standards. Consulting Clients: Wells Fargo Dec 2016 - Apr 2026 Channel Standards Owner (Accessibility & System Environment), Commercial Bank Digital Property Portfolio Administrator, Accessibility Tool Procurement Manager * Procured the Atkinson Hyperlegible font from the Braille Institute of America for the Wells Fargo global footprint. * Managed the Paciello Group (TPGi) to perform accessibility audits and provide remediation guidance for the Commercial Bank. * Owned and governed accessibility standards across a portfolio of 117 applications, overseeing 60 sprint teams. * Developed an Accessibility champions community of 1,100 employees. * Acquired licensing and packaging of 50+ self-accommodation, efficiency and accessibility testing tools to improve the development workplace. U.S. Bank Oct 2010 - Dec 2011 dot com Platform Manager, Internet & Mobile Channel Group * Managed all enterprise release and maintenance deployments for the usbank.com Web site. * Created a CMS development team; developed maintenance and project intake schedule, change request form, and SCRUM approach to managing demand. * Defined site structure, nomenclature, and organization schemas for functionality, assets, and marketing content. Wells Fargo Sep 2009 - Sep 2010 Business Analyst, Project Manager, Systems Architect Wealth Management, The Private Bank Provided business analysis, project management, interface design, and technical documentation for a program-level organizational merger. Designed and managed SharePoint program site and project sub-sites. Wells Fargo Aug 2007 - Feb 2009 Business Analyst, Project Manager Merchant Services, Wholesale, Treasury Management Performed tasks to migrate merchants and service providers from a mainframe payment processing infrastructure to a third party reseller's infrastructure. Provided BA and PM support for a new merchant Treasury product. Federal Home Loan Bank of San Francisco Feb 2007-May 2007, Aug 2005-Apr 2006 Business Analyst, Engineering Worked as a business analyst, technical writer, project manager, and front-end programmer. Wrote business requirements and performed process analysis for a new securities messaging and reconciliation application. Charles Schwab & Co. Jul 2004 - Apr 2005 Product Manager, Finance & Corporate Admin. Technology Technical owner of hosted and home-grown software applications. Managed vendor relations, led BPM migration, and authored technical documentation for internal audiences and outsourced support groups. Cisco Systems Nov 2003-Aug 2004, Mar 2005-Jul 2005 Technical Writer, Engineering Education, PIX Firewall, DSBU Authored an end-user manual for Engineering Education video production members. Followed Cisco Engineering Style Guidelines; coded manual chapters for online presentation with CSS, JavaScript, and HTML. Sun Microsystems Apr 2003 - Sep 2003 Technical Support, Technical Writer, Web Developer Java Consumer Support Authored over 40 Java support articles published on Java.com. Answered consumer Java questions, represented support issues to Sun editors and program managers. Microsoft Corporation May 2002 - Apr 2003 Technical Writer, Microsoft Software Developer Network Authored technical articles featured on MSDN and the FrontPage community portal on topics including security, database integration, and browser standards. Sybase Feb 2001 - Sep 2001 Software Consultant, eShop Portal Architected and implemented global transactional commerce system for Sybase products, available in 10 languages with volume and partner pricing. Flutter Jan 2000 - Sep 2000 Web Engineer, San Francisco Development Produced JSP design and Web application development components for an online peer to peer gambling application. ================================================================================ PRIOR PROFESSIONAL WORK ================================================================================ INTERSHOP Communications Oct 1997 - Sep 1999 Software Engineer, Professional Services Managed project development of applications and dynamically driven database servers. Built customized applications for BellSouth, Cardinal Health, FedEx and 3Com Palm Pilot. Innovative Interfaces Jul 1996 - Sep 1997 Systems Librarian, Systems Support Team Leader Customer Service Representative to 60 libraries worldwide. Provided systems analysis, software testing, and technical support across multiple platforms and languages. San Francisco State University Library Apr 1990 - Jul 1996 Library Assistant II, Acquisitions Managed serial/series acquisition. Led RFP development for the CSU System (1994-1996) resulting in purchase of the Innovative Interfaces INNOPAC catalog for 6 CSU campuses including SFSU. ================================================================================ EDUCATION & CERTIFICATIONS ================================================================================ * San Francisco State University - Bachelor of Science, Business Administration / Information Systems * UC Berkeley - Certificate, Java Programming * CPACC - Certified Professional in Accessibility Core Competencies, IAAP (valid through 2027) ================================================================================ PUBLICATIONS ================================================================================ * Stairway Walks in San Francisco, Wilderness Press 8th edition (2014), 9th edition (2018), 10th edition (2024) ================================================================================ PROFESSIONAL AFFILIATIONS ================================================================================ * National Small Business Association * NAFE - National Association of Female Executives ================================================================================ VOLUNTEER WORK ================================================================================ * Docent, Fine Arts Museums of San Francisco, 1992-1996 * Writer, Feline Health Awareness Program - Rufo.org, 1997-2004 ================================================================================ REFERENCES ================================================================================ Available on request