Mary Burk mary@mess.net 415-235-8379 Objective A position involved in systems analysis, user interface programming, technical writing, or software development. I possess eleven years experience administering, supporting, and designing information systems software for government, corporate, public and non-profit audiences. Technical Skills Languages - Java, Perl, DHTML, XML, CSS, JSP, JavaScript, C/C++ Databases - Oracle, Sybase, MySQL, SDesigner, Visio Design - Fireworks, Photoshop, Illustrator, Power Point Production - FrontPage, Dreamweaver, HomeSite, TeamSite, vi Documentation - FrameMaker, RoboHelp, Word, Star Office Project Management - Microsoft Project, VSS, Perforce Operating Systems - UNIX, Linux, Macintosh, Windows Application/Web Servers - WebLogic, iPlanet, Apache, IIS Professional Information Mess Enterprises, Senior Systems Consultant (December 1999 present) Consulting work developing and implementing creative Web and professional technical writing collateral for Mess customers. As a complete, development life cycle analyst, I can provide process and need specifications for a software or business project, provide hardware and software architectural design advice, program application interfaces and network development consultation, manage assets, administer project monitoring, as well as provide user training, and information distribution. Mess Clients Cisco Systems (Nov 2003 Apr 2004) Authored Engineering Education Video Universe user manual. Worked with programmers, program managers, and video team technicians to capture VU use and processes, and publish in HTML format. Participated in manual code reviews and Web team infrastructure meetings. Coded manual Web pages with HTML, CSS, and JavaScript to develop and publish the manual. Tested VU page generation, database schema, Web server file architecture, and Perl modules to document the flow of video event information and remote video broadcast transports for event announcements and remote event attendees. Manual work also included writing about the Video Library, which included documentation of post production work for archiving and lending past video productions to the company at large. Sun Microsystems (Apr Sep 2003) Authored and edited all technical support content published at Sun Microsystems consumer Java portal, http://www.java.com, now available in 10 languages. Authored technical support solutions for consumers as part of the Java Consumer Support department . Reported errors reported by consumer to J2SE engineering liaisons and managers for escalation. JCS supported over 30,000 users monthly in via email. Referred users to appropriate technical, partner, or competitor Web sites as necessary. Published online editorial materials for Java FAQ and Help issues using Team Site and JSP/XHTML/CSS scripting and application servers. Participated in the coordination and development of localized Help and FAQ content and localized image collateral. Wrote support content database incident reports for escalation to BugTraq+ and J2SE engineering resolution. Worked with Sun outsourced design company to implement site structure and design requirements. Worked with J2SE and J2ME product managers to author and publish Java Plug-in, Java 2 Standard Edition, and Mobile Java technology questions, using consumer-friendly answers. Worked in Sun Linux, Mc, PC and other UNIX environments as the Web engineer during site development. Represented department to Java.sun.com and Sun.com editors, publishing development colleagues, and Sun marketing program managers. Advised Sun Professional Services in partner education engagement. Authored departmental reports on Java consumer support issues for J2SE engineering. Advised in departmental growth; wrote job descriptions, interviewed prospective contractors, trained hires, and developed departmental policies and processes. Microsoft Corporation (May 2002 - Apr 2004) Author and edit technical, how-to articles for the Microsoft TM MSDN Developer and FrontPage Community Web sites. Plan, draft and implement technical solutions in each piece, covering a range of topics; Design, Data, Security and Coding. Here are titles of the articles published on MSDN: FrontPage Security Best Practices Building Accessible Web Sites with FrontPage 2003 Deploy a Chat Server in Your FrontPage Web So Many Browsers Can Make You a Better Developer How to Design Your Own FrontPage Themes FrontPage Database Integration: Create, Store, and Retrieve Data (in progress) Table-less CSS Layouts for FrontPage Template Creation Sybase (Feb Sep 2001) Created application architecture to provide a new Web portal framework for the Sybase online store, http://www.sybase.com/eshop. Work to build and plan the Sybase eShop portal included: analysis of existing in-house data stores and platform content management systems, and leading the design and implementation of a C++/Perl/Java application architecture. This architecture married two legacy systems into a real-time transactional distribution system, available in 10 languages, volume and partner pricing, and multiple currencies. Defined and drafted XML bridge proposal that supported global product pricing, real-time customer support, and the exchange of marketing and vendor/user data. Wrote technical specifications for contract engineers to implement XML solution. Template branding work also performed for store user interface. Designed new localization data schemas to handle global transactions. Trained Sybase employees in the use of the new online system through hands-on training and written technical manuals. Worked as Lead Consultant among 15 engineer team, including database administrators and user business analysts to integrate and deploy Sybase eShop. Participated in database design development for inventory, currency and exchange pricing, languages, discounts, and vendor/partner rules and sale volume. Flutter (January September 2000) Worked as a product market designer for a peer-to-peer gambling application. Also worked as a front-end software engineer using Oracle, WebLogic, Apache and Java 1.2. Produced and designed JSP templates. Work also utilized, SQL, JSP tag libraries, JavaScript DHTML, and CSS. Helped define product features, provide recruitment and training of contractors and employees, and reviewed others work processes during module and unit testing. Application ran legally from the UK, and supported multiple currency and user views, according to country of origin or currency used for placing bets. Prior Professional Work INTERSHOP Inc., Senior Software Web Engineer (Oct 1997 - Sept 1999) Worked in Professional Services building OEM client applications. Directed quality control throughout each software project and release schedule. Featured clients include: BellSouth, Cardinal Health, FedEx and 3Com. Managed, designed and scripted software modules and database schemas. Supported clients via email, on-site training or technical presentations, and through email communications. Company operates in the US and Europe - http://intershop.com. Work included application architecture, interface design and system/unit/module testing. Created original shopping features for dynamic templates utilizing Perl, DHTML, Java, and JavaScript. Used Perl CTLib modules to connect to Sybase backend. Point of contact for all continuing Web development within company. Original developer of company intranet. Coauthored design and management chapters for Intershop4 and Intershop3 user manuals. Wrote customized user documentation for ISP vendors purchasing Intershop for commerce resale using FrameMaker enterprise edition, including XML markup. Wrote instructional text for ePages design management and Intershop4 sample stores. Major projects: Created merchant commerce program with a front-end design wizard component. Wrote technical product specifications as part of the research and development engineering team. Developed original templates for database integration with Cold Fusion. Innovative Interfaces, Inc Systems Librarian, (Jul 1996-Sep 1997) Team Leader Customer Service Representative to 60 libraries worldwide. Acted as communication coordinator within the Technical Support department. Wrote problem summary reports for software testing scenarios. Responsible for investigating, testing and upgrading system software. Handled high-volume support calls and emails from software end users implementing, installing and upgrading their software packages. Company headquarters located in Emeryville, CA http://www.iii.com. Provided analysis to Innovative customers for cataloging, system administration, holdings management, and other public service needs within a web-based, character-based, and windows-based multi module C software application, available in eight languages on various UNIX platforms. Used software troubleshooting skills to analyze problems, data loads, and then author solutions for end users on the software mailing list, the company Web site, and in manuals. Performed maintenance on library systems using UNIX tools and Innovative software utilities. Performed special projects as required by customers; database record indexing, data loads, and software migrations to various OS platforms. Advanced experience with the USMARC format. Extensive research software experience. Efficient and clear site trainer instructing in the use of Innovative software. Experienced troubleshooting within complex relational database systems. International customer service representative to 900 Innopac libraries. San Francisco State University, Library Assistant II - Serial Acquisitions (Apr 1990 - Jul 1996) In charge of serial/series acquisition. Worked as a professional serialist for a public university. Network and licensing coordinator for local and statewide software agreements. Created and implemented online systems for collection management accounting. Developed software tracking tool and corresponding database to claim outstanding standing order volumes. Worked at Reference and Information desks taking calls and email from users with research and information resource questions, when scheduled. Provided information on serial holdings and acquisition policies. Managed student and clerical assistants in standing order invoice processing and serial check in as required. Innopac public library catalog available from http://www.library.sfsu.edu. Major Project: RFP development for the California State University System, 1994-1996 Evaluated and wrote system specifications to handle acquisitions and revolving orders of academic library materials. This work required software and manual business process analysis, written test plans and user evaluations. RFP used to close purchase of a UNIX-based Innovative Interfaces INNOPAC online library catalog and transactional system for 6 CSU library campuses. Volunteer Work Docent, Fine Arts Museums of San Francisco 1992-1996 Writer, Feline Health Awareness Program, Rufo.org 1997 present Professional Affiliations IGDA (International Game Developers Association), Affiliate Member 1999 - National Small Business Association, 2002 - Commonwealth Club, Affiliate Member, 2002 NAFE (National Association of Female Executives) 2001- San Francisco Java Users Group (SFJBB) 2003 Education San Francisco State University, Classics 1990-1996, Business, 2003 present Java Programming Certificate, UC Berkeley, 2002 References Available on request